Refund & Replacement

We only refund or replace items if they are defective or damaged once received.

REFUND COUPONS

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We refund in the form of coupons excluding the GST & Shipping amount.

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Please follow below steps to avail refund coupon which you can use on your next purchase with us. 

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1. Share the image of defective/damaged goods on our WhatsApp: 9773584657 ​OR mail us on: thechoclaneyard@gmail.com 

2. Can apply for coupon within 7 days post receipt of goods.

3. Once approved, a mail with the coupon code will be shared on the WhatsApp number or mail id as provided.

4. Compensated amount will be excluding GST and shipping charge.

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REPLACE GOODS

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Please follow below steps to get a replacement.

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1. Share the image of defective/damaged goods on our WhatsApp: 9773584657 ​OR mail us on: thechoclaneyard@gmail.com 

2. Can apply for replacement within 7 days post receipt of goods.

3. Once approved, a confirmation will be sent on WhatsApp/Mail as provided.

4. Order will be delivered as per the standard shipping policy.

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